Update:
We experienced intermittent connectivity issues affecting some clients and regions due to a peering issue with one of our upstream uplink providers.

Incident window: Aug 14, 2026, 1:18 AM – 6:37 AM (GMT+8)

Services have been fully restored as of 6:37 AM (GMT+8). We are continuing to monitor closely with our uplink provider to ensure stability.

We apologize for any inconvenience caused. If you're still experiencing issues, please contact our support team.

Scheduled Maintenance Notice

Dear Valued Customers,

Please be advised that our data center provider will be carrying out scheduled infrastructure maintenance involving the replacement of the facility’s Generator and Automatic Transfer Switch (ATS).

To facilitate this work, a planned power shutdown will take place during the following period:

Maintenance Window

• Start: 2 July 2026, 9:00 PM (MYT)

• End: 3 July 2026, 7:00 AM (MYT)

Service Impact

During the maintenance window, services hosted in the affected data center may be temporarily unavailable. This maintenance may affect:

• All ISP Related Services

Our engineers will closely monitor the maintenance and will restore all services immediately after the data center confirms that power has been fully restored.

This maintenance is necessary to improve the reliability and resilience of the data center’s power infrastructure. We apologize for any inconvenience and appreciate your patience and understanding.

If you have any questions or require assistance, please contact our support team before the scheduled maintenance begins.

Thank you for your continued support.

Support Team